Privacy Policy
How we collect, use, and protect your information
Last updated: January 12, 2026
Overview
At HeatPipers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through our contact form.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
We collect information that you voluntarily provide to us and certain information automatically when you visit our website:
Information You Provide
- Your name
- Your email address
- The message you send to us
Information Collected Automatically
- IP address (used for rate limiting and abuse prevention)
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
How We Use Information
- To respond to your inquiries and communicate with you
- To prevent spam, fraud, and abuse of our contact form
- To enforce rate limits and protect our infrastructure from attacks
- To improve our website and user experience
- To comply with legal obligations
Email Delivery Providers
We use Resend, a third-party email service provider, to send and receive messages from our contact form. When you submit a message through our contact form, your information is transmitted to Resend for delivery.
Resend processes this information in accordance with their own privacy policy. We encourage you to review Resend's privacy practices at https://resend.com/legal/privacy-policy.
Cookies & Analytics
We currently do not use cookies for advertising or tracking purposes. We may use basic analytics tools to understand how visitors interact with our website, which helps us improve our content and user experience.
These analytics tools may use cookies or similar technologies to collect aggregated, non-personally identifiable information about site usage patterns.
Data Retention
We retain contact form submissions and related communications for a reasonable period to:
- Respond to your inquiries
- Maintain records of our communications
- Comply with legal requirements
Automatically collected technical information (such as IP addresses for rate limiting) is retained only for the duration necessary to prevent abuse, typically minutes to hours.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit (HTTPS/TLS)
- Rate limiting to prevent abuse
- Honeypot spam protection
- Input sanitization to prevent security vulnerabilities
- Access controls and secure server configurations
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
As HeatPipers is based in Alberta, Canada, we comply with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to withdraw consent for certain processing activities
- The right to object to or restrict certain processing activities
- The right to file a complaint with the Privacy Commissioner of Canada
To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request in accordance with applicable Canadian privacy laws.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Via our contact form
- Email: [email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.